Who are we?

M*Modal understands that medical transcription is a specialized field, comprised of highly skilled medical language experts. That is why our transcription support team members, whom you will meet here, have ALL come from the world of medical transcription. There are no MBAs, no managers or account reps from any other industry, no techies (no offense to the techies with whom we work). Having a team made up of so many members of the medical transcription field is unique amongst technology companies – and it is something M*Modal is proud of!

We have ALL at one time made a living performing medical transcription. We love medical transcription and believe passionately that it is still the best way to produce comprehensive, complete, and accurate clinical documentation. And we can’t wait to hear from you!

Please allow me to introduce you to a few of M*Modal’s transcription support team members:

Misty Patterson – I am the MTE trainer for M*Modal.  I have been in the medical transcription industry for 13 years. The majority of my work experience has been in hospital and clinic settings. Some of my previous roles include traditional transcription, QA, editing, and MT training.

Bethany Lindow – I started working in the medical field in 1992 and went back to school to become a medical transcriptionist in 1997.  I have transcribed and edited for small and large MTSOs, private doctors, and clinics.   I am excited to now be in the position of helping MTs make a successful transition to editing.  I look forward to hearing your questions, concerns, and comments.

Lynn Kosegi – I have been in the medical transcription and HIM field since the early 1980s. Boy, have I seen some changes since then! I’ve been around long enough to see the conversion from the typewriter to word processor, from in-house transcription departments to remote-based transcription, from hospital employed MTs to the MTSO, from straight transcription to speech recognition and editing, and now from the paper record to the electronic medical record.

We are here to answer your questions, help you with tips and suggestions, and are anxious to hear your suggestions too!

We can’t wait to hear from you!

2 thoughts on “Who are we?

  1. Let me ask you….I have been working this system for 2 years, but of late my AS has been after me about not getting in 40 hours active editing time. They allow 2 hours for email, research, etc….but I average about 38 hours per week active and she says I can do better. Could you break it all down for me? Refresh my memory…what are pause times, inactive times, active times, the whole menu? Many thanks!

  2. Hi Flyinghow –
    This is a good question! How are you calculating your active hours? Are you using the proficiency report? Below is the information we send back to your employer in the proficiency report. Remember they might have their own reporting system for determining active work time. Have you spoken with them?

    • The pause percent is the percentage of your editing time that was spent inactive. Any pause over 60 seconds is considered inactive time. If you perform any action in the editing window, it stops the pause clock and resets it to 0. So, let’s say you have to look up a medication. You listen to the audio, stop, go to your reference site, research for 50 seconds. As soon as you listen to the audio again or click in the editing window, the pause clock will reset to 0 and you will have 60 seconds to research again. This pause time is based on the time you spent editing. It does not include straight transcription time.
    • The estimated active work time is the approximate amount of time you spent editing. This does not include your pause time, transcription time, time spent in email, etc.

    Let me know if you have any more questions.

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