Change Management

Welcome to our first post as the new M*Modal! The M*Modal guy got a make-over, too.  You can see his new video and learn about the rebranding of M*Modal over on our new website In the next few weeks, you will see a change in the appearance of this blog and maybe a couple new contributors (YAY!).  Nothing else will change.  The focus will remain the same. 

The rebranding has all of us thinking a lot about change…not only the changes that have happened and are happening now, but also the changes to come in the future.  One of my personal goals this year is to learn how to accept and adapt to change rather than resist (or fear) it.  My personal life has been giving me a lot of practice.  So far, I’m doing pretty good!  The key for me has been to try to manage the change and be proactive.  Last year, Lynn wrote an newsletter article about this very topic.  Her article is from a professional standpoint, but certainly adaptable to other situations as well.   For those of you who missed her article, you can read it below.

 Change Management – Are you Managing the Change or is the Change Managing You?

 We all hear about the need for “change management” when we discuss the process of adapting to a new technology. People say that no one likes change. In fact, something that we at M*Modal sometimes hear is that “MTs don’t like to learn anything new.”  

We beg to differ! As MTs you are constantly learning! How else could you possibly produce high-quality clinical documents given the constant influx of new drug names, procedure names, and terminology that you are exposed to during the course of your work?  And what about the technology changes that you have adapted to over the years? There are probably others out there besides me who remember transcribing on a typewriter. You embrace change and learn how to use it to increase both productivity and quality!

 I had a conversation with Gary David, PhD, a sociology professor from Bentley University, last month. Dr. David is working with AHDI to conduct research into the work of the medical transcriptionist. During the course of our conversation he stated that speech editing will help to change the perception that MTs are manual laborers (typists) into the awareness that MTs are actually highly skilled knowledge-based professionals. How? By taking the focus off typing speed and putting it back where it belongs…on your knowledge of medical language.

 So what can you do to take control of the changes coming your way? Remember the five “Ps”:

 1.      Participate! When there are meetings and discussions, volunteer to participate whenever possible. Listen and ask questions. Learn the facts about editing from people who know it. Know the difference between hype and realistic expectations.

 2.      Practice! Take every opportunity you can to practice your new skills.

 3.      Be patient with yourself. This is a big change and it takes time!

 4.      Persevere! Remember when you heard that first difficult dictation from a doctor who dictates like he is trying to win a race? You thought you would NEVER be able to transcribe him and now you can! You can do this too!

 5.      Stay positive! Don’t listen to the naysayers. Surround yourself with those who are as determined to be as successful as you are.

 Our team at M*Modal believes that medical transcriptionists are key to the production of high-quality clinical documents.  We are happy to support you as you manage this change in the way that you perform your important work. 

 Do you have more tips for managing change?  If so, leave them in the comment section!


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